Companies operating in the service industry are often with besieged with the challenge of responding to their customers’ service needs efficiently. Many of these customer needs have to be resolved in the shortest time possible. With that in mind, using GPS fleet tracking systems can help businesses in providing accurate ETAs to the customers and ensure timely delivery of services.
If you manage a fleet in a service industry, we understand the headache you suffer daily in keeping track of the vehicles and maintaining the service quality provided by your staff. There are a number of unavoidable challenges that you have to face daily such as uncertain weather conditions, traffic congestion, and urgent vehicle maintenance needs. These obstacles that your drivers encounter everyday can actually put your company’s reputation at stake. With GPS fleet management systems, you can effectively triumph those obstacles and improve service delivery standards.
Route Planning to Ensure Timely Delivery of Services
Our web-based fleet tracking system has mapping and route-planning capabilities. Define routes to common job locations so as to make sure that your drivers reach the intended destination in the shortest possible time. Our GPS fleet tracking system allows you to know the exact location of your drivers, so you can easily figure out which vehicle is nearest to the job location and assign any urgent task to them.
Advanced Reports about Driving Behaviors
The Btracking fleet tracking system provides you with comprehensive reports about inappropriate behaviors exhibited by drivers such as speeding, excessive idling, unauthorized trips, and etc. You can use this information and direct them to improve their behavior, which ultimately results in increased productivity and happier customers.
Real-Time Information for Better Customer Service
If there are any unavoidable situations that are resulting in delays, you can notify your customers ahead of time and provide them updated ETAs so that they are not left waiting for too long. This helps you to establish a positive relationship with your customers and let them know that you care about them.
Whether you are a small startup or an established business, Btracking understands that you cannot afford losing your customers and help you to take advantage of world-class GPS fleet tracking solutions for improving service delivery. If you want to know more about our fleet tracking and management solutions, call us at 1-866-233-0953. You can also fill up our online form to request for a free demo.